Returns & Exchanges

At Lalo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Drop Off the Shipment

  Take your package to any authorized carrier drop-off location or schedule a pickup for your convenience.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days.