Frequently Asked Questions
Everything you need to know about shopping with Lalo.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I contact customer support?
Our dedicated support team is available via email at support@lalo.com or through our live chat feature during business hours, Monday through Friday.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty against defects. Please check the specific product page for detailed warranty information.